/ 01 · Property management
Anticipate rather than repair. Retain rather than re-lease.
Managing means anticipating: maintaining before the breakdown, listening before the complaint, and keeping good tenants rather than replacing them. And tracking what the building earns: budgets, CapEx and return, with the numbers in hand.
Our angle
The expense no one talks about: tenant turnover.
A unit that changes hands costs weeks of lost rent, a refresh, marketing, showings, checks and administrative time. All of it to get back, at best, to where you started.
So we manage the building as a long-term relationship: quick responses, commitments kept, maintenance done ahead of time and respectful communication. The result is measured every month: renewal rate, response time, satisfaction.
< 24 h
first response time to requests
24/7
emergency line for occupants
7 and 30 days
follow-up after move-in
Monthly
management report to the owner
Retention program
Retaining costs less than replacing
01
The first month decides
Structured welcome, documented key handover, follow-up at 7 and 30 days. A well-run move-in greatly reduces the risk of a tenant leaving in the first year.
02
Maintenance before the complaint
Planned inspections and preventive maintenance: we fix recurring irritants (noise, heating, water, common areas) before they lead to a move.
03
Managed renewals
Contact before the legal notice, a rent adjustment that is explained and justified, and a clear choice between an aggressive increase and keeping the lease. The right decision, with the numbers in hand.
04
Warning signs tracked
Repeated late payments, unresolved requests, silence after an incident: each indicator is logged and dealt with, and the owner receives a retention report.
What we take on
Nothing is discovered too late
- Rent collection and management of late payments
- 24/7 emergency contact
- Supervision of maintenance and repairs
- Property inspections
- Communication with tenants
- Support and representation at the TAL
“I’ve lived in one of their buildings for three years. Very communicative, very accommodating, and always trying their best to keep the building in good shape.”
Financial performance
Decide on numbers, not hunches.
A well-managed portfolio is not measured by advertised rent, but by income actually collected year after year. A lease that is kept is predictable income; a unit that turns over is an assumption.
So we track return with retention as the central variable: net income, turnover costs, planned CapEx and refinancing scenarios, presented in a report you can show your banker.
NOI
monthly tracking of net operating income
5 years
CapEx planning horizon
12x
management reports per year
Annual
budget and capital expenditure plan
Financial performance
Steer, don’t just observe
- Mortgage renewal management
- Oversight of leasing performance
- Capital expenditure (CapEx) planning and budgeting
- Financial performance tracking
- Strategic planning
- Return on investment reporting
“We manage every building as if it were our own investment.”
Four steps, nothing improvised
Step 1
Assessment
Review of the building, current operations, turnover history and your objectives.
Step 2
Action plan
Priorities, responsibilities and tracking indicators, including the lease renewal target.
Step 3
What we take on
System set-up, notices to occupants and an orderly transition with no break in service.
Step 4
Optimization
Monthly tracking of results, retention report and ongoing adjustments to the approach.
Other areas of expertise
Free audit · no commitment
Know what your building should earn
Rent roll and latest income statement: we prepare a written review of your below-market rents, the maintenance items to plan for and the potential value of your building. Report delivered in ten business days, with no fees or obligation.
What does your turnover rate cost you?
Send us your building: we come back with a review of your move-outs over the last 24 months and a costed retention plan.